REFUND & RETURN POLICY

At cozycore.com, we want you to be completely satisfied with your purchase. We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

1. ELIGIBILITY FOR RETURNS
To be eligible for a return, your item must meet the following criteria:

The item must be in the same condition that you received it.

It must be unworn or unused, with all original tags attached.

It must be in its original packaging.

You will also need the receipt or proof of purchase.

2. HOW TO START A RETURN
To initiate a return, please contact us at Cozycore20@gmail.com.

Return Address: 1 St Clement Pl, Dundee, Scotland, DD3 9NZ, United Kingdom.

Process: If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package.

Note: Items sent back to us without first requesting a return will not be accepted.

3. DAMAGES AND ISSUES
Please inspect your order upon reception. Contact us immediately if the item is defective, damaged, or if you receive the wrong item. This allows us to evaluate the issue and make it right for you as quickly as possible.

4. NON-RETURNABLE ITEMS
Certain types of items cannot be returned:

Perishable goods (such as food, flowers, or plants).

Custom products (such as special orders or personalized items).

Personal care goods (such as beauty products).

Hazardous materials, flammable liquids, or gases.

Sale items and Gift Cards are also non-returnable.

5. EXCHANGES
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

6. REFUNDS
We will notify you once we’ve received and inspected your return. We will let you know if the refund was approved or not.

Approval: If approved, you’ll be automatically refunded on your original payment method within 10–14 business days.

Bank Processing: Please remember it can take some time for your bank or credit card company to process and post the refund.

Delay: If more than 14 business days have passed since we approved your return and you haven't received it, please contact us at Cozycore20@gmail.com.

SHOP WITH CONFIDENCE
Quality Assurance: We promise quick delivery and high-quality products.

Fast & Reliable Shipping: We ship your orders quickly (usually 5–8 business days) for a hassle-free experience.

Risk-Free Shopping: Your order is protected by our 30-day money-back guarantee. If you are not happy, we are here to help—no questions asked.

CONTACT INFORMATION
For any questions regarding returns or refunds, please reach out to us:

Email: Cozycore20@gmail.com

Live Chat: Available on our website www.cozycore.com

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